Arctickey is operated by an EU company based in Sweden and is built for EU-hosted Redis-compatible workloads.
Paid subscriptions are billed through Polar. Arctickey does not store card details directly.
Use the billing page in the dashboard to:
Invoices are issued by the billing provider based on the billing details supplied during checkout or in the customer portal.
Customers should keep their company name, billing email, address, and VAT details up to date in the billing portal before invoice generation.
Email hello@arctickey.com for:
Include your account email and instance name when the request relates to a specific instance.
Logged-in customers can also send a tracked DPA request from the dashboard compliance page.
Use security@arctickey.com for responsible disclosure. If that address is unavailable, use hello@arctickey.com with Security report in the subject.
Company and Billing
Arctickey is operated by an EU company based in Sweden and is built for EU-hosted Redis-compatible workloads.
Company#
Billing#
Paid subscriptions are billed through Polar. Arctickey does not store card details directly.
Use the billing page in the dashboard to:
VAT and Invoices#
Invoices are issued by the billing provider based on the billing details supplied during checkout or in the customer portal.
Customers should keep their company name, billing email, address, and VAT details up to date in the billing portal before invoice generation.
Support Requests#
Email hello@arctickey.com for:
Include your account email and instance name when the request relates to a specific instance.
Logged-in customers can also send a tracked DPA request from the dashboard compliance page.
Security Contact#
Use security@arctickey.com for responsible disclosure. If that address is unavailable, use hello@arctickey.com with Security report in the subject.